Grievance Redressal Policy
Business Navachar School (BNS)
Business Navachar School provides a structured mechanism to address complaints, concerns, and privacy-related requests from learners, parents, faculty, partners, and website users.
Grievance Redressal Officer
Any privacy-related concerns, complaints, or requests may be submitted to the designated Privacy / Grievance Officer.
- BNS will make reasonable efforts to respond within an appropriate timeframe.
- 📧 info@businessnavacharschool.com
- 📞 Grievance Helpline: +91 72086 28671
- 📞 +91 70218 39703
Types of Grievances
Grievances may relate to:
- Privacy and data protection
- Academic or administrative matters
- Fee or refund concerns
- Harassment or misconduct
- Website or portal issues
- Partnership or vendor concerns
Submission Process
Submit grievances in writing with your full name, contact details, student or registration ID (if applicable), and a clear description of the issue. Supporting documents may be requested.
Resolution Timeline
BNS will acknowledge receipt and endeavour to investigate and respond within a reasonable period depending on the nature and complexity of the matter.
Escalation
If a grievance is not resolved satisfactorily, escalation pathways may be communicated by the Grievance Officer subject to institutional policy and applicable law.